You see, all along here, my secret fear is that my motherboard just hasn't been set correctly. It should be noted that the ASUS Crosshair is a fine piece of electronics and machinery and that it makes me happy.... but it's a finnicky piece of work, owing largely to its complex overclocking system and recent release. To make a long story short, it's much more designed for you to configure it than for it to configure itself, because that's what overclockers typically want to do. I mean, who wants stock settings... honestly?
So, I called up ASUS, hoping that my settings wouldn't be jacked and, if they were, someone would correct me.
Step 1: "If you have internet, go to http://livesupport.asus.com ... it's way faster.
This sounded like a good idea... until I went to http://livesupport.asus.com and noted that while the open hours said: "5:30am-9pm (pst)" and it was clearly 11 am central (which is 9 am pacific), the little box said "Live Chat is CLOSED."
Stupid ASUS... and back to the phones.
Step 2: Wait on hold... where an "average of 10 minutes" becomes 30
Seriously... how the hell is the average 10 minutes? Do they take the average over the course of the year or what?
And when I did get ahold of someone, he informed me that they were really swamped and if I took a number, I'd get a call back. I informed him that I'd only be at work for another 3 hours and asked him where they should call me. He estimated that it might take them longer than 3 hours to reach me.
"So when should I hear from you guys?"
Response: "Sometime today?"
That was 2 pm. It's now 5 minutes until their 11 pm central close time. And I still haven't heard from them. You know... with Wilson no longer policing me... I think I will say that I hate the bastards at ASUS. I'd be using stronger language, but little old ladies read this blog.
Tomorrow, it's war.
Oh... yeah, step 3?
Step 3: Send an email to tech support
Response time is typically 48 hours... they closed my case after 4 with no resolution. Go figure. I'm so pissed right now that I'm inarticulate.
Posted by Vengeful Cynic at November 30, 2006 10:58 AM | TrackBack